Welcome to BHK Samples Support. Here you can find help with purchasing sample packs, downloading your files, extracting ZIP archives, using compatible music production software and managing your account.
If you need further assistance, please visit our Contact page and send us a message. We are happy to help.
Software Compatibility
Which software can I use with BHK Samples?
Our sample packs are designed for use with music production software, samplers and hardware that support the file formats included in each product.
WAV samples are compatible with a wide range of digital audio workstations and samplers. REX and REX2 files require software that supports these formats. Some products also include sampler presets for specific instruments and applications.
Compatible software may include:
Ableton Live, FL Studio, Logic Pro, Cubase, Studio One, Bitwig Studio, REAPER, Reason, Pro Tools, GarageBand, Kontakt, HALion, Battery and other compatible applications.
Available formats vary by product. Please check the product page before purchasing to confirm which formats are included.
How to Purchase and Download Sample Packs
How do I purchase a sample pack?
- Create an account or sign in to your existing account.
- Choose your preferred product and available license.
- Add the product to your cart.
- Proceed to checkout and enter the required details.
- Select an available payment method and complete your order.
Once your payment has been completed, follow the download instructions displayed on the website.
Where can I find my purchased downloads?
Your download links should be available on the order confirmation page after a successful purchase. Your purchased products should also appear in your account within 24 hours.
If you cannot find your download links, sign in to your account and check your order details. Also check your email inbox and spam or junk folder for order notifications.
If the download is still missing, please contact our support team with your order details.
How do I unpack a downloaded ZIP file?
BHK Samples downloads are supplied as ZIP archives. Before using the samples, you need to extract the archive.
On Windows, you can use the built in extraction tool or a compatible archive utility. On macOS, you can usually open ZIP files directly with Finder.
Make sure you have enough free storage space before extracting larger sample libraries. Once extraction is complete, open the resulting folder and import the samples or presets into compatible music production software.
Download and ZIP File Problems
My ZIP file will not extract
An incomplete download can cause a ZIP archive to become corrupted.
Try the following steps:
- Delete the incomplete or corrupted download.
- Download the file again using a stable internet connection.
- Check that you have enough free disk space.
- Try extracting the archive again with a compatible utility.
If the problem continues, contact support. If you have used all five available download attempts and still cannot extract your files, please get in touch so we can help you resolve the issue.
My download is interrupted or incomplete
Check your internet connection and available storage space, then try downloading the file again. For larger sample packs, a stable connection can help prevent interruptions.
If the download repeatedly fails, contact our support team and include the product name and a description of the problem.
Coupon Codes and Payments
How do I use a coupon code?
If you have a valid coupon code, enter it in the designated coupon field on the cart page and apply it before completing your order.
Check that the discount has been applied correctly before proceeding to checkout. Coupon codes may be subject to specific conditions or expiration dates.
Can I pay by credit card?
Available payment methods are displayed during checkout. Credit card payments may be available through PayPal without requiring you to have a PayPal account, depending on the payment options offered for your transaction.
If your payment fails, verify your payment details and try again. If the problem persists, contact us for assistance.
Refund Policy
Can I request a refund?
BHK Samples sells digital products delivered by download. Refund requests are handled according to our Refund Policy.
In general, refunds may be available if you have not downloaded the purchased product. Requests made after downloading are assessed on a case by case basis, subject to the applicable policy and legal requirements.
Please review our full Refund Policy for the conditions, exceptions and instructions for submitting a request.
Read our Refund Policy before submitting your request.
Newsletter and Free Samples
How do I receive the free promotional sample pack?
After subscribing to our newsletter, check your inbox for the confirmation email and confirm your subscription.
Once your subscription is confirmed, you should receive a follow up email containing the download link for the free promotional sample pack.
If the email does not arrive, check your spam or junk folder. If you still cannot find it, contact us for assistance.
Still Need Help?
If you have questions about a product, a purchase, your downloads, file compatibility or your account, please contact BHK Samples.
When contacting support about an order, include your order number and the email address associated with your purchase. Please do not send passwords or payment card details.
Visit our Contact page and send us a message. We will do our best to help you resolve the issue.
