1. Who We Are
BHK Samples operates the website at https://bhksamples.com/, where customers can browse and purchase digital music production products, including sample packs, drum sounds, sound effects and software presets.
For the purposes of applicable data protection law, including the General Data Protection Regulation (GDPR), the data controller is:
BHK Samples GbR
Rostocker Str.9 38444 Wolfsburg
Germany
Email: support@bhksamples.com
2. Personal Information We Collect
We may collect and process the following categories of personal information when you visit or use our website:
- Account information: Your name, email address, username and other information you provide when creating or managing an account.
- Order information: Your billing details, order history, purchased products, license information and transaction records.
- Payment information: Payment status, transaction references and other information provided by the payment service used to process your order. Payment providers may process additional information under their own privacy policies.
- Communication information: Information you provide when contacting customer support or submitting an enquiry.
- Newsletter information: Your email address and subscription preferences if you subscribe to our newsletter.
- Technical information: Information such as your IP address, browser type, device information, access times and website activity, where collected by our website, hosting provider or security systems.
- Cookie information: Information stored or accessed through cookies and similar technologies, subject to your cookie preferences and applicable law.
We only process personal information where we have an appropriate legal basis and for purposes consistent with applicable data protection law.
3. How We Use Your Information
We may use your personal information for the following purposes:
- To create and manage customer accounts.
- To process orders and payments.
- To provide purchased products and digital downloads.
- To send order confirmations, receipts and important service messages.
- To respond to customer support requests.
- To maintain website functionality, security and reliability.
- To prevent, investigate and address fraud, misuse and unauthorized transactions.
- To comply with legal, tax, accounting and regulatory obligations.
- To send newsletters and promotional emails where permitted by law and, where required, based on your consent.
We do not use your personal information for unrelated purposes without an appropriate legal basis.
4. Legal Bases for Processing
Depending on the purpose, we process personal information on one or more of the following legal bases under Article 6 GDPR:
- Contractual necessity: To process your orders, provide purchased downloads, manage your account and fulfil our obligations to you.
- Legal obligations: To comply with applicable tax, accounting and other legal requirements.
- Legitimate interests: To secure our website, prevent fraud, maintain our services, respond to relevant enquiries and protect our legal rights, where these interests are not overridden by your rights and freedoms.
- Consent: For processing activities that require your consent, such as certain cookies or newsletter communications.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
5. Payments and Payment Providers
Payments on the BHK Samples website may be processed by PayPal or other payment providers made available during checkout.
Payment providers process personal information in accordance with their own privacy policies and applicable legal requirements. We may receive information such as payment confirmation, transaction references and limited payment details necessary to manage your order.
We do not intentionally store complete credit card or debit card numbers on our own website servers. However, payment information may be collected and processed directly by the relevant payment provider.
For more information about how PayPal processes personal information, please review the privacy information provided by PayPal.
6. Digital Orders and Customer Accounts
If you purchase a digital product, we process the information needed to confirm your order and provide access to your downloads.
We may retain order records and related information to provide customer support, verify purchases, maintain license records, address disputes and meet legal obligations.
If you create an account, certain information may remain associated with your account until it is deleted or is no longer required, subject to applicable legal retention requirements.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential functionality and, where enabled, other purposes.
These technologies may be used to:
- Keep you signed in to your account.
- Maintain your shopping cart and checkout process.
- Remember certain preferences.
- Protect website functionality and security.
- Support analytics or other optional services, if these are enabled on the website.
Strictly necessary cookies may be used where required to provide a service you have requested or to ensure the technical operation of the website. Cookies and similar technologies that require consent will only be used after you have given valid consent.
You can manage optional cookie preferences through the cookie settings available on the website, where provided. You may also adjust your browser settings, although blocking essential cookies may affect website functionality.
Using the website does not, by itself, constitute consent to all cookies or tracking technologies.
8. Newsletter and Marketing Communications
If you subscribe to our newsletter, we may use your email address to send promotional updates and information about BHK Samples products.
Where required by law, we will ask for your consent before sending marketing emails. You can withdraw your consent or unsubscribe at any time using the unsubscribe link in the email, where available, or by contacting us at support@bhksamples.com.
We may retain limited information about your subscription and withdrawal to document your preferences and comply with applicable legal requirements.
Order confirmations, download information and other essential service communications are separate from promotional newsletters.
9. Sharing Personal Information
We do not sell your personal information.
We may share personal information with service providers where necessary to operate our business and website. Depending on the services actually used, these may include:
- Website hosting and technical infrastructure providers.
- Payment processing providers.
- Providers supporting order management and digital downloads.
- Email delivery and newsletter service providers.
- Security, fraud prevention and website maintenance providers.
- Professional advisers and public authorities where required by law.
These providers may process personal information only as permitted by applicable law and the relevant arrangements.
We may also disclose information where necessary to comply with legal obligations, respond to lawful requests from public authorities, establish or defend legal claims, or investigate suspected fraud and misuse.
10. International Data Transfers
Some of our service providers may process personal information outside Germany or the European Economic Area.
Where personal information is transferred to a country outside the European Economic Area, we will rely on an applicable legal transfer mechanism where required, such as an adequacy decision or appropriate safeguards under the GDPR.
Further information about relevant safeguards may be requested by contacting support@bhksamples.com.
The specific providers and transfer arrangements depend on the services enabled on the website.
11. Data Retention
We retain personal information only for as long as necessary for the purposes described in this policy, subject to applicable legal obligations.
For example:
- Account information is generally retained while your account remains active and for any additional period necessary for legitimate business or legal purposes.
- Order, transaction and accounting records may need to be retained for statutory periods.
- Customer support communications are retained for as long as necessary to resolve enquiries and maintain appropriate records.
- Newsletter information is retained until you unsubscribe or withdraw your consent, subject to limited records needed to document your preferences.
- Technical logs are retained according to operational, security and legal requirements.
Retention periods depend on the type of information and the reason it is processed. When information is no longer required, it will be deleted or otherwise handled in accordance with applicable law.
12. Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorized access, loss, misuse, alteration and disclosure.
These measures may include encrypted connections using HTTPS, access controls, security updates and other safeguards appropriate to the services we operate.
No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we take reasonable steps to protect the information we process.
13. Your Data Protection Rights
Subject to the conditions and exceptions provided by applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Request restriction of processing.
- Object to processing based on legitimate interests.
- Receive certain information in a portable format.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a competent data protection supervisory authority.
To exercise your rights, contact us at support@bhksamples.com. We may need to verify your identity before responding to certain requests.
You also have the right to lodge a complaint with a competent supervisory authority, particularly in the EU Member State where you live, work or where an alleged infringement occurred.
14. Required Information
Certain personal information is necessary to process an order, provide digital products, maintain an account or comply with legal obligations.
If you do not provide information that is necessary for these purposes, we may be unable to complete your purchase, provide the requested service or fulfil our legal obligations.
Where information is optional, we will indicate this where appropriate.
15. Links to Other Websites
Our website may contain links to third party websites or services. Those websites operate under their own privacy policies and practices.
BHK Samples is not responsible for the privacy practices of third party websites. We recommend reviewing their privacy information before providing personal information to them.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services, data processing practices or legal requirements.
The latest version will be published on this page together with its updated date. We encourage you to review this policy periodically.
17. Contact
If you have questions about this Privacy Policy or how we process your personal information, please contact:
BHK Samples
Email: support@bhksamples.com
Address: [Insert full business address], Germany
We will handle privacy enquiries in accordance with applicable data protection law.
