1. Digital Products
BHK Samples sells digital products, including sample packs, drum sounds, sound effects, loops and software presets, delivered primarily through digital downloads.
Because digital products can be accessed and used immediately, refunds may be subject to specific conditions. However, nothing in this Refund Policy excludes or limits any mandatory consumer rights under applicable law.
2. Refund Requests Before Download
If you change your mind about a purchase and have not downloaded or accessed the purchased product, you may request a refund.
Please contact us with your order number and the email address associated with your purchase. We will review your request and process any refund to which you are entitled under applicable law and our refund policy.
3. Refund Requests After Download
If you have already downloaded or accessed a digital product, voluntary refunds are generally considered on a case by case basis.
When reviewing a request, we may consider the reason for the request, whether the product has been downloaded, and whether the product has a technical problem or does not correspond to its description.
A download does not automatically remove any statutory rights you may have. Any applicable rights relating to defective, non conforming or incorrectly supplied digital content remain unaffected.
4. Refund Request Period
For voluntary refunds under this policy, please submit your request within thirty (30) days of the original purchase.
This 30 day period does not limit any statutory rights or remedies that may apply under consumer protection law. Mandatory legal deadlines and rights remain unaffected.
5. Defective Products and Download Problems
If you experience a problem downloading, extracting or using a purchased product, please contact us before submitting a refund request.
Where possible, we will help you resolve the issue by providing technical assistance or arranging a replacement download.
If a digital product is defective, inaccessible or does not conform to the applicable description or legal requirements, your statutory rights and remedies remain unaffected.
6. Right of Withdrawal for Consumers
Consumers in the European Union may have a statutory right of withdrawal for eligible purchases.
For digital content that is not supplied on a physical medium, the right of withdrawal may be lost once performance begins only where the applicable legal requirements have been met. These requirements may include the consumer’s prior express consent to begin performance during the withdrawal period, acknowledgment of the resulting loss of the right of withdrawal, and the required confirmation of the contract.
If these requirements have not been met, the statutory right of withdrawal may remain available.
Nothing in this policy is intended to exclude or restrict any mandatory statutory right of withdrawal or other consumer protection right.
7. How to Request a Refund
To submit a refund request, contact us at:
Email: support@bhksamples.com
Please include:
- Your order number.
- The email address associated with your purchase.
- The name of the product.
- A brief explanation of your request.
We will review your request and respond as soon as reasonably possible. If a refund is approved, it will generally be returned through the original payment method where practicable and permitted by law.
8. Contact
If you have questions about this Refund Policy or need assistance with an order or download, please contact BHK Samples at support@bhksamples.com.
Thank you for choosing BHK Samples.
